Free call

Freephone 0800 687 775

If calling from overseas phone +64 4 462 5201

We are open Monday to Friday, 8:30am to 5pm.


If you have a question about a statutory declaration please email [email protected].

If you have any other questions please email [email protected].

Making a complaint

We are committed to providing quality service and support. If you believe we’ve failed to do this we want to hear from you. If you have concerns or a complaint about the Tertiary Education Commission and its administration of Fees Free, please call our complaints helpline on 0800 601 301 or email [email protected].

Tertiary education organisations

If you are a tertiary education organisation and have a Fees Free question please contact the Tertiary Education Commission Customer Contact Group.

Please email [email protected].

Freephone 0800 601 301

If calling from overseas phone +64 4 462 5201.

We are open from 8:30am to 5pm Monday to Friday, with the exception of Wednesday when we are open from 9.30am to 5pm. We are closed on all public holidays, including Wellington Anniversary.