© Copyright 2019

Fees Free phone for all enquiries

Freephone 0800 687 775

If calling from overseas phone +64 4 917 3107

We are open Monday to Friday, 8am to 5pm.


If you have a question about a statutory declaration please email [email protected].

If you have submitted an appeal and have further questions please email [email protected].

If you have any other questions please email [email protected].

Making a complaint

We’re committed to providing quality service and support. If you believe we have not done this, we want to hear from you. If you have concerns or a complaint about the Tertiary Education Commission and its administration of Fees Free, please call our complaints helpline on 0800 601 302 or email [email protected].

Tertiary education organisations

If you are a tertiary education organisation and have a Fees Free question please contact the Tertiary Education Commission Customer Contact Group.

Please email [email protected].

Freephone 0800 601 301

If calling from overseas phone +64 4 462 5201.