Free call

Freephone 0800 687 775

If calling from overseas phone +64 4 462 5201

We are open Monday to Friday, 8:30am to 5pm.

The Freephone line will be closed on 25 and 28 December 2020, and on 1 and 4 January 2021.


If you have a question about a statutory declaration please email [email protected].

If you have any other questions please email [email protected].

Making a complaint

We are committed to providing quality service and support. If you believe we’ve failed to do this we want to hear from you. If you have concerns or a complaint about the Tertiary Education Commission and its administration of Fees Free, please call our complaints helpline on 0800 601 302 or email [email protected].

Tertiary education organisations

If you are a tertiary education organisation and have a fees-free question please contact the Tertiary Education Commission Customer Contact Group.

Please email [email protected].

Freephone 0800 601 301

If calling from overseas phone +64 4 462 5201.

We are open from 8:30am to 9pm Monday to Friday, with the exception of Wednesday when we are open from 9.30am to 9pm. We are closed on all public holidays, including Wellington Anniversary.

The TEC Freephone line will be closed from midday 23 December 2020, and reopen on 6 January 2021 at 8.30am.