© Copyright 2019

Fees Free phone for all enquiries

Freephone 0800 687 775

If calling from overseas phone +64 4 917 3107

We are open Monday to Friday, 8am to 5pm.


If you have a question about a statutory declaration please email [email protected].

If you have submitted an appeal and have further questions please email [email protected].

If you have any other questions please email [email protected].

Making a complaint

We’re committed to providing quality service and support. If you believe we’ve failed to do this we want to hear from you. If you have concerns or a complaint about the Tertiary Education Commission and its administration of fees-free, please call our complaints helpline on 0800 601 302.

Tertiary education organisations

If you are a tertiary education organisation and have a fees-free question please contact the Tertiary Education Commission Sector Helpdesk.

Please email [email protected].

Freephone 0800 601 301

If calling from overseas phone +64 4 462 5201.