Fees Free phone for all enquiries
Freephone 0800 687 775
If calling from overseas phone +64 4 917 3107
We are open Monday to Friday, 8am to 5pm.
If you have a question about a statutory declaration please email [email protected].
If you have submitted an appeal and have further questions please email [email protected].
If you have any other questions please email [email protected].
Making a complaint
We’re committed to providing quality service and support. If you believe we’ve failed to do this we want to hear from you. If you have concerns or a complaint about the Tertiary Education Commission and its administration of fees-free, please call our complaints helpline on 0800 601 302.
Tertiary education organisations
If you are a tertiary education organisation and have a fees-free question please contact the Tertiary Education Commission Sector Helpdesk.
Please email [email protected].
Freephone 0800 601 301
If calling from overseas phone +64 4 462 5201.