General enquiries

Freephone 0800 601 301

Overseas +64 4 462 5201

Email [email protected]

Statutory declarations

If you have a question about a statutory declaration, please email [email protected].


We’re committed to providing quality service and support. If you believe we’ve failed to do this, we want to hear from you. If you have concerns or a complaint about the Tertiary Education Commission and its administration of Fees Free, please call our complaints helpline on 0800 601 301 or email [email protected].

Enquiries from tertiary education organisations

If you’re a tertiary education organisation and have a Fees Free question, please contact the Tertiary Education Commission (TEC) Customer Contact Group.

Freephone 0800 601 301

International +64 4 462 5201

Email [email protected]


We’re available:

  • Monday, Tuesday, Thursday and Friday from 8.30am to 5pm
  • Wednesday from 9.30am to 5pm.

We’re closed on public holidays, including Wellington Anniversary Day.