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How do I appeal my fees-free eligibility result?

First, review the eligibility criteria to see if you meet it.

If you think you’re eligible, you can request a review. Send an email to [email protected] with the following information:

  • full name
  • date of birth (DD/MM/YY)
  • NSN number
  • contact phone number
  • an explanation of how you think you meet each of the criteria, and
  • evidence to support your case.

Unsure of some of these terms? Check out our glossary.